FAQ

- Each season, on the three-month anniversary of their subscription, subscribers receive a 10ml vial of a brand new Scents of Wood fragrance created by one of the most influential perfumers on the planet.

- Subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.

- Subscribers can also skip, re-schedule or delay upcoming deliveries from their account portal, as well as edit delivery address or update payment details. 

- Our subscription is limited to 2,000 subscribers.

- It takes an average of 5 business days from the billing date for us to ship out your subscription box.

- Yes, subscribers can pause, resume or cancel their subscription, at any time, in a few seconds, directly from their account portal.

- If the package has not shipped you can email us at [email protected] and we will change the shipping address.

- Please email us at [email protected] We’ll track it. We’ll find it. We’ll make sure you get it.

- Please email us with pictures at [email protected] and we will make it right!

- Yes, we use UPS for shipments except for PO box addresses which are handled by USPS.

Not currently. We are very committed to our Direct-to-Consumer business model. However, we will be periodically announcing pop ups and collaborations with brands that will allow you to see our brand in the real world. We’ll let you know when that happens, promise.

Our fragrances are blended, our candles are poured and our products are assembled in the US, with love. However, some of our components and fragrance ingredients may come from overseas when sourciong makes it necessary.

Absolutely not under any circumstance. Nor do our partners and suppliers.

If you do not fall in love with the scent you ordered, you may request a return label within 8 days of receiving your product.

We will send it to you the next day and refund you for the full amount of your purchase as soon as we receive the product.

Applicable to 75ml purchases only.